Fast Teks Makes On-site Computer Repair Fast and Affordable with Help from Intelligent Office

Waltz into your office one groggy morning with a hot cup of Joe in hand and the last thing you want to find are problems with your computer. It doesn’t matter if you work from home or in class-A office space, eventually we are all subject to technology headaches. Whether yours were created by a Trojan horse, your 5-year-old son or perhaps your fast-access network provider, you don’t have time to sit around and wait for a fix. You’ve got a full day of work ahead of you and need things taken care of now.

Marcellus Whirl of Fast Teks has your answer: 24-7 onsite computer repair.

“Our clients don’t want to drag their machine into Best Buy or Circuit City and they don’t have time to wait for the Geek Squad to make good on their within 24-hour service guarantee,” explains Whirl. “That’s why they call Fast Teks. Our technicians come out to your home or place of business the same day, then diagnose and fix your problem on the spot.”

Fast Teks can help diagnose PC viruses, set up your network or just fix problems with your wireless routers.

“When Comcast sets it up, it works fine, but days or maybe weeks later – when you start having problems – our technicians will come out and fix it right away,” continues Whirl.

Increasingly individuals possess a certain level of competency with their own machines but at the same time they know there are just certain things that they don’t want to mess with.

“We can take care of that for you,” interjects Whirl.

“We are seeing an increase in the market of offerings from the Geek Squad and the like but our pricing is much more competitive than they are able to offer,” explains Whirl.

Fast Teks builds loyal customers through a membership package which gives members priority scheduling on service calls and a deep discount on materials and labor.

“Our members get on-site support within 1-3 hours of their call.”

Clients like to know they have someone they can count on for assistance and appreciate the prompt response. In addition, many of the Fast Teks’ customers are beginning to take advantage of their virtual support offerings.

“After we’ve been to a home or place of business just once, we can usually resolve any further issues via remote service,” stated Whirl. “This saves clients a lot of money and helps them avoid unnecessary downtime.”

And unlike some of their competitors, when Fast Teks clients call for support they get a live answer and not a complex and frustrating phone tree. That’s part of the valuable support they are able to offer since joining the Intelligent Office family.

Whirl learned about Intelligent Office several years ago after attending some of their networking events but more recently realized how their services could help his business.

“As competition has increased in our space, we recognized that having a live answer and not a voice prompt would be much more consistent with our professional image and would help to distinguish us from the competition,” continued Whirl.

“We thought we could do it ourselves and even hired a receptionist but when she didn’t show up or was sick we eventually decided to take the responsibility off ourselves and move to IO where we spend less money and get more services,” exclaimed Whirl.

For more information contact Marcellus Whirl of Fast Teks at mwhirl@fastteks.com or 678-353-3231.

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