Medical Transcription Services Provides Accurate and Pleasing Services to Hospitals and Doctor’s Offices with Help from Intelligent Office

Felecia Johnson was transcribing insurance/private investigative recorded statements for her family’s private investigative company when she recognized the lucrative prospect of starting her own medical transcription service. Nearly 16 years later, she has transformed that “aha” moment into the prosperous D.W. Medical Transcription Services, Inc.

“We made our first sale when one of our sales reps approached an internist who was extremely behind on his transcription work,” explains Johnson. “We offered to help him catch up on his dictation and the business took off from there.”

Her approach of offering to pitch in has proved profitable. Today D.W. Medical provides medical transcription services for doctor’s offices, clinics and hospitals in Georgia and across the country.

Transcription services convert the details of the physical examinations of patients who come in for illnesses and follow-up treatment from the dictation of physicians. Sometimes this is just the details of a basic initial physical evaluation or it could be visits from throughout the treatment process. D.W. Medical provides these services for individual practitioners as well as for hospital emergency rooms and other departments.

Transcribing medical records is tedious and detailed work. All D.W. Medical operations are based in Atlanta.

“We use only American transcriptionists,” explains Johnson. “All of our staff are required to go through a medical transcription school and have five or more years of work experience.”

While most of the transcriptionists work out of their homes, D.W. Medical provides strenuous oversight.

“Whenever a transcriptionist has completed their work, they proof their own work and then we have editors who proof their work via a QA process before it is ever sent back to the customer,” continues Johnson.

All reports can then be fed directly into the client’s Electronic Medical Record system (EMR).

The trend towards EMRs is helping D.W. Medical stay competitive because providers have to purchase expensive software applications to interface with the systems.

“Acquisition of the HL7 interface is a barrier to entry for some of the smaller transcription services,” explains Johnson. “You have to have IT staff to enable the software to interface with the different EMRs.”

D.W. Medical went online with their HL7 interface over the summer in preparation for the significant number of hospitals and clinics and providers planning to install their EMR next year.

With clients spread out from coast to coast, Johnson doesn’t get the opportunity to meet many of them face to face. That is why having a professional live answering service is so important to her business.

“I had heard about Intelligent Office from an associate who told me that they had fabulous reception services and how the people who answered their phones would be pleasing to the ears of my customers,”
Johnson became a client shortly thereafter and quickly boasted IO to be “the best answering service I have ever run into.”

“A lot of my vendors call and say ‘gosh, you have a great receptionist;’ IO has done a great job of answering my phones for three years and I don’t know what I would do without them,” concluded Johnson.

For additional information about D.W. Medical Transcription Services visit www.dwmedtran.com or contact Felecia Johnson at Felecia@dwmedtran.com.